Data Deletion — Veqlio

Veqlio stores data received through Meta’s Instagram API only to provide its service to the business you interacted with. You can have this data deleted at any time.

If you are a business using Veqlio (Client)

1. Disconnect Instagram: Settings → Integrations → Disconnect. This deletes your access tokens immediately and stops all data collection.
2. Delete your account: Settings → Account → Delete account, or email privacy@veqlio.com from your account email. All your data, including all conversation and contact data from your Instagram account, is permanently deleted within 30 days.

If you messaged or commented on a business’s Instagram (End User)

Your messages and profile info (Instagram username, ID, profile picture) may be stored in that business’s Veqlio inbox. To request deletion:

1. Email privacy@veqlio.com with the Instagram username you used and the business’s Instagram account name, OR
2. Ask the business directly — they can delete your contact record and conversation in one step.

We will verify and complete the deletion within 30 days and confirm to you by reply.

Automatic deletion via Meta

Veqlio implements Meta’s Data Deletion Callback. If you remove Veqlio’s access via your Instagram/Facebook settings (Settings → Apps and websites), Meta notifies us and the associated data is deleted automatically. Each such request receives a confirmation code you can use to check status at: https://veqlio.com/data-deletion/status?code=YOUR_CODE

Questions: privacy@veqlio.com · +1 438 803-2333 — Thriveark Inc., 1250 René-Lévesque Blvd W, Montréal, QC H3B 4W8, Canada.